Past Incidents

Issue

Our LDAP certificate has expired ; many services, relying on LDAP authentication, are unable to login.

Actions

• retrieve new SSL certificate

Impact

• Unable to authenticate on web services

Mitigation

• Consult this page for status updates

Estimated timeframe : 11:00-11:30

Actual timeframe : 11:00-11:40

Objective

Replace the current aging firewall with a modernized architecture

Operations

• remotely switch network traffic from old firewall to new firewall
• test remote accessibility

Impact

• no or heavily interrupted network traffic between Intranet/DMZ/Internet
• IRC servers will not or only very intermittently be reachable

Mitigation

• Do not rely on any IRC services (storage, mail, web, print, ...)
• Consult this page for status updates

Estimated timeframe : 10:00-16:00

Actual timeframe : 11:40-17:12

Objective

Replace the current aging firewall with a modernized architecture

Operations

• apply rules
• test packet filters
• test NAT

Impact

• no or heavily interrupted network traffic between Intranet/DMZ/Internet
• IRC servers will not or only very intermittently be reachable

Mitigation

• Do not rely on any IRC services (storage, mail, web, print, ...)
• Consult this page for status updates

Estimated timeframe : 17:00-18:00

Actual timeframe : 16:45-17:57

Objective

Rebase to latest O/S update EL7.6

Actions

• apply latest Dell firmware updates
• restart bare metal server CP0081
• restart hosted virtual servers

Impact

_During the upgrade procedure, the following services will not be available : _

• CP0000 : Windows XP domain logon
• CP0001 : FS1 file services (Q:,R:,S:,T:,U: network storage)
• CP0152 : print services
• CP0385 : DHCP and DNS name services (this affects all network operations)
• CP0492 : FS0 network storage gateway/proxy
• CP0575 : LDAP authentication

Mitigation

• To prevent data loss, close open documents on the affected network storage
• Consult this page for status updates