All systems are operational

Past Incidents

17th October 2020

No incidents reported

16th October 2020

fs1 - File server #1 fs1.irc.ugent.be and print server not accessible

Out of memory issue occured on baremetal server has caused both virtual machines to shut down.

"Actual timeframe : 07:35 - 07:56"

07:56 both FS1 & Print virtual machines restarted.

FS1 & Print servers both accessible again.

Restarting FS1 & Print virtual machines on baremetal server.

15th October 2020

proxy - Intranet proxy relay Incident: Authentication proxy.irc.ugent.be

There are problems authenticating on the IRC proxy server. At the moment it is not possible to control a local pc from a remote network (from home). We are investigating.

14th October 2020

No incidents reported

13th October 2020

No incidents reported

12th October 2020

No incidents reported

11th October 2020

publicCloud - public Cloud server Scheduled upgrade : IRCCloud services

Estimated timeframe : 12:05-14:30

Actual timeframe : 12:05-14:21

Objective

Upgrade all IRCCloud instances (public,private,sandbox) to their latest applicable versions

Actions

  • upgrade application
  • migrate existing data

Impact

  • During the upgrade procedure, IRCCloud will not be available.

Mitigation

  • Do not use IRCCloud during the upgrade procedure
  • Consult this page for status updates

14:21 all upgrades successfully completed

13:37 upgrading sandbox IRCCloud to v20.0.0

13:29 public/private IRCClouds upgrade completed

12:53 upgrading public/private IRCClouds to target v19.0.4

12:05 upgrading public/private IRCClouds to intermediary v18.0.9
chat - Secure Chat server Scheduled upgrade : IRCChat chat service

Estimated timeframe : 00:15-01:00

Actual timeframe : 00:15-00:45

Objective

Upgrade IRCChat to the latest version 3.7.1

Actions

  • upgrade application
  • migrate existing data

Impact

  • During the upgrade procedure, IRCChat will not be available.

Mitigation

  • Do not use IRCChat during the upgrade procedure
  • Consult this page for status updates

00:45 upgrade completed

00:37 starting upgrade to v3.7.1

00:28 upgraded to intermediary v3.6.4

00:15 upgrade in progress