Some systems are experiencing issues

Services - IT Operations

cp0031 - NOC

Operational

helpdesk - backend helpdesk management

Operational

bkp2 - Storage Backup server #2

Operational

sandboxCloud - sandbox Cloud server

Operational

cp0093 - OCS

Operational

irc0400 - Bastion/Proxy

Operational

bkp1 - Storage Backup server #1

Operational

cp0380 - Build

Operational

VH #01 - Virtualisation Host #01

Operational

app01 - Application server #1

Operational

app02 - Application server #2

Operational

VH #03 - Virtualisation Host #03

Operational

VH #04 - Virtualisation Host #04

Operational

VH #05 - Virtualisation Host #05

Operational

VH #06 - Virtualisation Host #06

Operational

VH #07 - Virtualisation Host #07

Operational

VH #08 - Virtualisation Host #08

Operational

VH #09 - Virtualisation Host #09

Operational

VH #10 - Virtualisation Host #10

Operational

VH #11 - Virtualisation Host #11

Operational

VH #13 - Virtualisation Host #13

Operational

VH #16 - Virtualisation Host #16

Operational

VH #17 - Virtualisation Host #17

Operational

VH #02 - Virtualisation Host #02

Operational

VH #14 - Virtualisation Host #14

Operational

stag0 - Staging server #0

Operational

stag1 - Staging server #1

Operational

VH #19 - Virtualisation Host #19

Operational

VH #18 - Virtualisation Host #18

Operational

VH #12 - Virtualisation Host #12

Operational

VH #15 - Virtualisation Host #15

Operational

Services - Miscellaneous

Services - Web/Internet

wiki - WIKI server

Operational

proxy - Intranet proxy relay

Operational

kanboard - KanBan project management

Operational

privateCloud - private Cloud server

Operational

chat - Secure Chat server

Operational

www - public Web server

Operational

survey - Survey/Poll management

Operational

sctCloud - Single Cell Public Cloud server

Operational

schedule - time/resources management

Major Outage

webmail - WebMail server

Operational

intra - intranet Web server

Operational

meet - secure Videoconf server

Operational

publicCloud - public Cloud server

Operational

Guacamole - Remote Connectivity

Operational

BioIT Public - BioIT Public Web Applications

Operational

BioIT Intra - BioIT Intranet Web Applications

Operational

Services - File/Storage

Network

Stickied Incidents

8th April 2026

SSO - Single Sign On Scheduled maintenance: SSO upgrade

Estimated timeframe : 2026-04-08 19:00-20:30

Actual timeframe : ??:?? - ??:??

Objective

Upgrade the Single Sign On (SSO) to version v26.x

Impact

During the migration, https://sso.irc.ugent.be will not be available.

This will result in not being able to log in to multiple services including (but not limited to):

https://schedule.fsvm.be / https://schedule.irc.ugent.be
https://wiki.irc.ugent.be
https://rdg.irc.ugent.be
https://project.irc.ugent.be/kb
https://intra.irc.ugent.be/collab-hr
https://rdg.irc.ugent.be

schedule - time/resources management Scheduled maintenance: FSVM Schedule: PSB meeting location import

Estimated timeframe : 2026-04-08 17:00-18:30

Actual timeframe : 17:00 - ??:??

Objective

Import all PSB meeting locations, past (1 year) and future reservations.

Impact

During the migration, https://schedule.fsvm.be / https://schedule.irc.ugent.be will not be available.

Past Incidents

8th September 2025

No incidents reported

7th September 2025

No incidents reported

6th September 2025

No incidents reported

5th September 2025

No incidents reported

4th September 2025

FSVM Edge - V2/V3 Incident : FSVM1/V312 network issue

An external company installed some additional network cabling ; we are now experiencing intermittent issues with wired & wireless network connectivity to FSVM1/V3 (third floor). Investigating.

15:39 uplink stable ; closing.

13:40 uplink fibre change completed ; monitoring.

13:30 test alternate uplink fibre (short outage expected)

13:25 connection stable for the past 20 hours

17:49 switch connectivity has stabilized for the past two hours, without intervention ; monitoring.

15:05 issue reported by users

3rd September 2025

No incidents reported

2nd September 2025

No incidents reported