All systems are operational

Past Incidents

14th October 2020

No incidents reported

13th October 2020

No incidents reported

12th October 2020

No incidents reported

11th October 2020

publicCloud - public Cloud server Scheduled upgrade : IRCCloud services

Estimated timeframe : 12:05-14:30

Actual timeframe : 12:05-14:21

Objective

Upgrade all IRCCloud instances (public,private,sandbox) to their latest applicable versions

Actions

  • upgrade application
  • migrate existing data

Impact

  • During the upgrade procedure, IRCCloud will not be available.

Mitigation

  • Do not use IRCCloud during the upgrade procedure
  • Consult this page for status updates

14:21 all upgrades successfully completed

13:37 upgrading sandbox IRCCloud to v20.0.0

13:29 public/private IRCClouds upgrade completed

12:53 upgrading public/private IRCClouds to target v19.0.4

12:05 upgrading public/private IRCClouds to intermediary v18.0.9
chat - Secure Chat server Scheduled upgrade : IRCChat chat service

Estimated timeframe : 00:15-01:00

Actual timeframe : 00:15-00:45

Objective

Upgrade IRCChat to the latest version 3.7.1

Actions

  • upgrade application
  • migrate existing data

Impact

  • During the upgrade procedure, IRCChat will not be available.

Mitigation

  • Do not use IRCChat during the upgrade procedure
  • Consult this page for status updates

00:45 upgrade completed

00:37 starting upgrade to v3.7.1

00:28 upgraded to intermediary v3.6.4

00:15 upgrade in progress

10th October 2020

No incidents reported

9th October 2020

No incidents reported

8th October 2020

dns - Domain Name resolution backend Incident : hostname translation failure(s)

Issue

Intranet connectivity is seriously impacted due to an issue with our DNS server.

Incident post-mortem

A configuration error (committed July 5th) surfaced today, when the BIND service was restarted after a security update. Operations resumed after fixing the error.

10:10 confirmed resolved

09:57 verifying and testing remediation

09:46 root cause identified

09:29 issue identified, investigating cause

08:50 investigating