All systems are operational

Stickied Incidents

8th April 2026

SSO - Single Sign On Scheduled maintenance: SSO upgrade

Estimated timeframe : 2026-04-08 19:00-20:30

Actual timeframe : ??:?? - ??:??

Objective

Upgrade the Single Sign On (SSO) to version v26.x

Impact

This will result in not being able to log in to multiple services including (but not limited to):

  • https://schedule.fsvm.be / https://schedule.irc.ugent.be
  • https://wiki.irc.ugent.be
  • https://rdg.irc.ugent.be
  • https://project.irc.ugent.be/kb
  • https://intra.irc.ugent.be/collab-hr
  • https://rdg.irc.ugent.be
schedule - time/resources management Scheduled maintenance: FSVM Schedule: PSB meeting location import

Estimated timeframe : 2026-04-08 17:00-18:30

Actual timeframe : ??:?? - ??:??

Objective

Import all PSB meeting locations, past (1 year) and future reservations.

Impact

Past Incidents

23rd February 2024

FS6 (BioIT storage) performance issues

FS6: BioIT storage server is experiencing performance issues impacting services depending on this storage as:

  • BioIT2 Web Server
  • BioIT3 Web Server

Resetting the server resolved the issue.

FS6 has a malfunction PCIe slot (most probably caused by the previous power outage).

22nd February 2024

Belnet/Internet Incident : Belnet/UGentNet network issues

We are experiencing network issues on our upstream UGentNet/Belnet internet providers (consequently affecting many IRC, and other entities, network services).

12:49 Belnet mitigated their issue at 12:12.

11:49 Belnet has updated its status page : https://status.belnet.be/incidents/129
Guacamole - Remote Connectivity Unavailable : IRC Guacamole

Due to the general power outage which occured at iGent @ 22/02 - 08:08, IRC Guacamole remains unavailable.

DNS/Reverse proxy settings have been updated/fixed.

IRC Guacamole service is available again.

The source of the outage has been identified as a reverse proxy/DNS issue.
Incident : iGent power outage

This morning at 08:08 , a new general power outage occured at iGent. All IRC ICT services are now up again.

21st February 2024

No incidents reported

20th February 2024

No incidents reported

19th February 2024

No incidents reported

18th February 2024

No incidents reported

17th February 2024

No incidents reported

16th February 2024

FSVM Backbone Incident : all IRC services unavailable

A major outage has disrupted all IRC services ; the cause is being investigated.

14:26 all systems restored

17:48 Some systems seem to have suffered permanent damage ; these will be taken care of during the weekend.

16:20 After power restoration at iGent around noon, most IRC services are back online ; continuing with the border cases.

03:20 A local on-site visit reveals the UGent/DICT Ardoyen iGent datacenter (where the majority of our server infrastructure resides) suffering from a complete power outage. UGent datacenter managers have been informed.

00:55 major disruption

00:27 anomaly with limited scope