All systems are operational

Services - IT Operations

cp0031 - NOC

Operational

helpdesk - backend helpdesk management

Operational

bkp2 - Storage Backup server #2

Operational

sandboxCloud - sandbox Cloud server

Operational

cp0093 - OCS

Operational

irc0400 - Bastion/Proxy

Operational

bkp1 - Storage Backup server #1

Operational

cp0380 - Build

Operational

VH #01 - Virtualisation Host #01

Operational

app01 - Application server #1

Operational

app02 - Application server #2

Operational

VH #03 - Virtualisation Host #03

Operational

VH #04 - Virtualisation Host #04

Operational

VH #05 - Virtualisation Host #05

Operational

VH #06 - Virtualisation Host #06

Operational

VH #07 - Virtualisation Host #07

Operational

VH #08 - Virtualisation Host #08

Operational

VH #09 - Virtualisation Host #09

Operational

VH #10 - Virtualisation Host #10

Operational

VH #11 - Virtualisation Host #11

Operational

VH #13 - Virtualisation Host #13

Operational

VH #16 - Virtualisation Host #16

Operational

VH #17 - Virtualisation Host #17

Operational

VH #02 - Virtualisation Host #02

Operational

VH #14 - Virtualisation Host #14

Operational

stag0 - Staging server #0

Operational

stag1 - Staging server #1

Operational

VH #19 - Virtualisation Host #19

Operational

VH #18 - Virtualisation Host #18

Operational

VH #12 - Virtualisation Host #12

Operational

VH #15 - Virtualisation Host #15

Operational

Services - Miscellaneous

Services - Web/Internet

Services - File/Storage

Network

Stickied Incidents

8th April 2026

SSO - Single Sign On Scheduled maintenance: SSO upgrade

Estimated timeframe : 2026-04-08 19:00-20:30

Actual timeframe : ??:?? - ??:??

Objective

Upgrade the Single Sign On (SSO) to version v26.x

Impact

During the migration, https://sso.irc.ugent.be will not be available.

This will result in not being able to log in to multiple services including (but not limited to):

https://schedule.fsvm.be / https://schedule.irc.ugent.be
https://wiki.irc.ugent.be
https://rdg.irc.ugent.be
https://project.irc.ugent.be/kb
https://intra.irc.ugent.be/collab-hr
https://rdg.irc.ugent.be

schedule - time/resources management Scheduled maintenance: FSVM Schedule: PSB meeting location import

Estimated timeframe : 2026-04-08 17:00-18:30

Actual timeframe : ??:?? - ??:??

Objective

Import all PSB meeting locations, past (1 year) and future reservations.

Impact

During the migration, https://schedule.fsvm.be / https://schedule.irc.ugent.be will not be available.

Past Incidents

2nd March 2024

mail - mailbox management Scheduled maintenance : mailservers migration

Estimated timeframe : 2024-03-02 13:00-16:00

Actual timeframe : 14:40 - 16:16

Objective

Migrate e-mail infrastructure to Belnet

16:57 A post-migration firewall issue was fixed.

16:16 Migration completed.

14:40 Starting migration

1st March 2024

No incidents reported

29th February 2024

No incidents reported

28th February 2024

No incidents reported

27th February 2024

fs6 - File server #6 (BioIT) FS6 (BioIT storage) degraded

FS6 is currently degraded because of a partial JBOD enclosure failure.

As only a part of the storage is degraded many webtools still work for the time being. SingleCell compute is affected when accessing recent data...

A workaround was implemented (FS6 is migrated to a new server).

Further disruptive actions will receive a new incident entry...

FS6 storage is off-line because of hardware issues. The investigation continues....

BioIT2 is decoupled from FS6 and should be operational again...

This fixes: CellMan, Toolboxes, Me-Memit, Scatterplot tool, barplot tool, ConTra, SpliceRover, and much more...

BioIT3 is decoupled from FS6 and should be operational again...

We are looking into migrating the webtool storage away from FS6

26th February 2024

No incidents reported

25th February 2024

No incidents reported